If the adapter is installed on COM5, a device with such a limitation will not work until the COM port is reassigned to COM1 - COM4. would not work with a USB to Serial adapter when everything appears to have installed fine is that some devices will only scan a limited number of COM ports.įor instance, it is very common for a PDA to have a limitation of scanning the first four (or sometimes two) COM ports. The most common reason that a device such as a PDA, GPS, cell phone, etc. Troubleshooting The driver is installed properly, but the device is not working: If the device is installed properly, you will see "Prolific USB to Serial Com Port.".Click on the plus sign (+) next to "Ports.".Start -> Control Panel -> Hardware and Sound -> Device Manager.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.
This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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